If you are not satisfied with the articles acquired in our online shop, you have 30 days (from the date the articles are delivered to the address provided) to exchange or return them.
You can exchange your articles in any of the Boutique dos Relógios shops by presenting the purchase receipt and order number.
To begin the return process, please contact our customer care team by sending an email to email@example.com. You will be provided with all the information about how to request your return.
Please contact our customer care team by sending an email to firstname.lastname@example.org. You will receive all the documents required to return the article, in addition to the transport form which should be used to avoid paying the delivery cost.
The Customer should not return the articles in question to the Boutique dos Relógios without first contacting the customer care team, as these articles will not be accepted.
Return in the shop
Before going to a shop to return your articles, please contact our customer care team by sending an email to email@example.com to begin the return process.
You can return your articles in any of the Boutique dos Relógios shops by showing the purchase receipt and order number. After the shop assistants have received and duly checked the condition of the articles, the refund will be requested from the financial department. The refund will not be paid in the shop. The refund will be paid using the same payment method the Customer used to purchase the articles, or if the articles were purchased via Referência Multibanco or MBWay, the refund will be transferred to the bank account provided by the Customer.
CONDITIONS FOR EXCHANGES AND RETURNS:
The purchase receipt and order number must be provided.
The Customer must guarantee that:
- The articles are in the exact same condition as when they were delivered, and include the respective guarantee certificates, instructions, packaging, any accessories and other documents that come with the products.
- The articles returned are securely packed in the shipping box. The Customer shall be responsible for any damages caused to the products by inappropriate packaging.
Once the products have been returned, the technical services of the Boutique dos Relógios will check their condition and the following aspects:
- Products that show signs of use or improper handling will not be accepted for exchange or return (including but not limited to scratches, signs of having been dropped, dents and signs of dampness in products that are not waterproof) and if the safety seal has been broken. In these cases, the Boutique dos Relógios will not refund the amount paid for the products in question, and they will be returned to the customer, in the same condition they were received.
- Articles personalised by the customer, or customised as specified at the time of purchase, will not be accepted for exchange or return.
After being checked by the technical services of the Boutique dos Relógios, and if the products fulfil the above conditions, the amount paid by the Customer (apart from the supplementary costs resulting from the Customer choosing a delivery method different to the normal cheapest delivery method offered by Boutique dos Relógios) will be returned within a maximum of 14 days counting from the date the product was received by Boutique dos Relógios.
The refund will be paid using the same payment method used to order the article. When it is not possible to use the same payment method (e.g. MBWay or Referência Multibanco), we will ask the Customer to provide his/her bank account IBAN to transfer the funds to.
All the items provided with the product (including packaging and any accessories) are essencial for any return or exchange of the product. The guarantee certificate and respective purchase receipt are absolutely necessary to exercise the rights deriving from the legal guarantee or any extended warranty provided by the respective manufacturer.
APPLICABLE LAW AND LEGAL INFORMATION PROVIDED TO THE CONSUMER
Portuguese law shall apply in the use of the website and the transactions, contracts and business done through it, in addition to the interpretation and application of these general conditions.
Any litigation arising from the use of the website, transactions, contracts and business done through it or the application of these general conditions shall be settled exclusively by the Portuguese Courts.
Information about the Right to Return Products Free of Charge (referred to in subparagraph j of Article 4 (1) of Decree-Law no. 24/2014, of 14 February, altered by Law 47/2014, of 28 July):
- Consumers are entitled to the rescission of this contract free of charge within 30 calendar days, with no need to provide a reason. The deadline for exercising the right to rescission free of charge is 30 days counting from day following the date you or a third party notified by you (not the transporter) physically acquires the goods. In order to exercise your right to rescission free of charge, you must send us an unequivocal declaration of your intention to rescind this contract by e-mail to firstname.lastname@example.org.
EXCHANGE, RETURN AND GUARANTEE OF GOODS ACQUIRED IN A PHYSICAL SHOP
Articles may only be exchanged for others of the same, or higher, price, within 15 calendar days counting from the purchase date, upon presentation of the purchase receipt. The following are not accepted: a) exchanges of watches with adjusted bracelets or other personalised and/or adjusted articles, or with the safety seal removed/broken, b) returns of articles acquired in a physical store, or On-Line store that have been personalised, or with the safety seal removed/broken.
Upon exhibiting the purchase receipt as proof of the purchase, the product’s Legal guarantee holds Boutique dos Relógios accountable for any defect that occurs within 3 (three) years of the sale and delivery of the product.
A defect that becomes apparent within 2 (two) years of the delivery date of the item is presumed to have existed on the delivery date unless the defect is incompatible with the nature of the product or the defect. At the end of the 2-year period, the onus is on the consumer to prove that the defect existed on the delivery date of the item.
To activate the legal guarantee, the consumer must present the defective product, with the respective original international warranty certificate of the manufacturer – if applicable – duly filled in completely (indicating the purchase date, name and address of the seller and product’s serial number, when applicable) and the purchase receipt or other suitable proof of purchase.
The Warranty does not cover batteries and external components (straps, bracelets and glass) or product defects caused by impacts, negligence, improper handling, modifications, non-authorised repairs, accidents or normal wear and tear. The guarantee provided by the manufacturer is valid internationally, to use in the official resellers and authorised technical assistance centres. For a list of the authorised technical assistance centres in Portugal, please contact the reseller.
In the event of a defect in the item, the consumer is entitled to: a) rectification of the defect, through repair or replacement of the good; b) a proportional reduction of the price; or c) rescission of the contract.
The consumer can choose between the repair or replacement of the product, unless the method chosen to rectify the defect is impossible, or compared to another method, it gives rise to disproportionate costs for the professional, taking into account the circumstances, including: a) the value the goods would have if the defect did not exist; b) the significance of the defect; c) the possibility of resorting to alternative means to rectify the defect, without significant inconvenience to the consumer.
The consumer may choose between the proportional reduction of the price or the rescission of the contract if Boutique dos Relógios: i) has not repaired or replaced the item; ii) has refused to rectify the defect, under the terms of the previous point; or iii) has declared, or it is evident from the circumstances, that the defect will not be rectified within a reasonable deadline or without serious inconvenience for the consumer; iv) the defect has reoccurred despite the professional’s attempt to rectify it; (v) a new defect occurs; or (vi) the seriousness of the defect justifies an immediate reduction of the price or rescission of the purchase and sale contract. The price reduction should be proportional to the reduction in the value of the items received by the consumer, compared to the value these items would have if they were not defective. The consumer is not entitled to rescind the contract if the professional proves that the defect is minimal.